Send the machine and fault details
Tell our booking team whether the machine is a front loader, top loader, washer-dryer or commercial unit. Include the brand, full model, exact symptom, error code and Durban address where possible.
A clear repair journey
How Our Washing Machine Repair Service Works
From the first message to the final test, our process keeps the repair decision clear. You know what information we need, what our technician will assess and when a cost must be approved.
Certified techniciansGenuine OEM parts6-month guarantee
Request on-site service
Tell us what your washing machine is doing
Send the model, symptom and Durban address. Our booking team will confirm the attendance details.
We confirm the attendance
We review the request, match it with an appropriate technician and confirm the visit. Same-day service is routinely available. Accepted emergency requests receive guaranteed attendance.
Our technician diagnoses the cause
At the property, we verify the symptom and assess the relevant inlet, drainage, drive, suspension, heating, locking and electronic systems. Testing is adapted to the machine and safety conditions.
You receive a clear quotation
We explain what failed, what work is recommended, which genuine OEM part is required and what the quotation covers. Additional repair work proceeds after approval.
We repair and test
Most repairs are completed on the first visit. We then test the affected functions under a suitable cycle or service condition and discuss any operating advice relevant to the machine.
We document the guarantee
The completed repair and installed parts are recorded under our written six-month guarantee. The document explains the covered work and how to contact us if the same repaired fault returns.