Customer information
Privacy Policy
We collect only the information needed to respond to enquiries, coordinate washing-machine repairs, communicate about approved work and maintain appropriate service records.
Request on-site service
Tell us what your washing machine is doing
Send the model, symptom and Durban address. Our booking team will confirm the attendance details.
Information we collect
Booking information may include your name, telephone number, email address, service address, access instructions, machine details, fault description, preferred date and consent. Our systems may also record basic request-security information needed to limit spam and misuse.
How we use it
Washing Machine Repairs Durban uses submitted information to review the request, contact you, schedule attendance, diagnose and quote, coordinate approval, provide customer service, issue repair records and administer a written guarantee.
Who receives booking information
Relevant information is available to authorised booking personnel and the technician assigned to the request. We do not publish booking information or sell it as a marketing list. We may use service providers needed to deliver email, hosting and technical operations under appropriate arrangements.
Retention and security
We retain information for operational, guarantee, accounting, dispute and legal requirements. Reasonable administrative and technical safeguards are used, but no internet transmission can be represented as completely risk-free.
Your choices
You may contact info@washingmachinerepairsdurban.co.za to ask about personal information associated with your booking or to request an appropriate correction. Some records may need to be retained where law or an active business requirement applies.