Clear service expectations
Terms of Service
These terms explain how booking requests, confirmed attendance, diagnosis, quotations, approvals, completed repairs and the six-month written guarantee are handled.
Request on-site service
Tell us what your washing machine is doing
Send the model, symptom and Durban address. Our booking team will confirm the attendance details.
Booking and attendance
A submitted form or message is a request until Washing Machine Repairs Durban confirms attendance. Customers must provide accurate contact, address, access and machine information. Same-day service is routinely available, while timing still depends on the confirmed booking and safe access.
Diagnosis and quotation
A symptom does not establish the failed component. Diagnostic work identifies the relevant condition. Additional repair work and genuine OEM parts proceed after the quotation is approved by the customer or nominated representative.
Property access and safety
The customer must provide safe, lawful access to the appliance and relevant water, drainage and electrical connections. Our technician may pause work where the environment, installation or appliance condition creates an unreasonable risk.
Payment and ownership
Applicable charges and payment timing are communicated with the booking or quotation. Installed parts remain subject to the agreed payment terms. Removed parts are handled according to the repair arrangement and applicable requirements.
Written guarantee
Qualifying completed work is supported for six months according to the written guarantee issued for that repair. Coverage applies to the identified workmanship and genuine parts, not unrelated faults, misuse, external supply problems, unauthorised intervention or conditions stated in the document.